Quick answer
An accommodation request is different from an ordinary preference or pet exception; applicable law and facts matter.
Do now
Explain the requested change and its connection to a disability through an appropriate private channel. Ask what legally permitted information is needed. Keep the request and response and seek fair-housing help if denied or delayed.
Watch for
Avoid sending unnecessary medical details. A purchased online certificate does not automatically establish legal eligibility, and rules about accommodations and physical modifications can differ.
Official sources
HUD — Fair Housing Complaint Intake and Investigation, DC OTA — Tenant Bill of Rights, September 25, 2026, NY Attorney General — Residential Tenants’ Rights Guide.
